Shopping:
What payment methods are available?
You can pay by:
- MADA.
- Visa or Master Card.
- Apple Pay (using the Safari browser).
- Bank Transfer (You must attach a copy of the transfer to the application for confirmation.).
- Payment system with Tamara, up to 3 payments, one now, and the rest over 60 days (minimum limit is 99 riyals and the maximum is 5000 riyals)
- Payment system with Tabby, up to 4 payments, one now, and the rest over 90 days (minimum limit is 99 riyals and the maximum is 5000 riyals)
My credit card details have been rejected, what do I do?
Double-check the following common mistakes:
Is the card you used for ATM use only?
Some cards are not enabled for e-commerce shopping, contact your bank to enable your card for online shopping.
Were the following fields entered correctly?
- Card number
- Name on card
- CVV code (three digit number on back of card)
- Expiry date
Is there sufficient limit on your credit card?
If the above conditions are met, call your bank to check if your credit card is eligible for online purchases or if there is any other reason blocking it.
Contact your bank if you are facing any problems with 3D secure. Were the following fields entered correctly? Card number Name on card CVV code (three digit number on back of card) Expiry date
If you are still having difficulty paying, you can contact us at any time by clicking on the “WhatsApp icon” at the bottom left of the page to provide you with assistance.
Orders:
How can I order from the clinic's store of Dr.Layla Dawood Al-Onaizi Polyclinic - Al Khobar?
You can order from our store by following these steps:
- Add the selected products to the shopping cart after you have finished selecting the products.
- Log in to the cart.
- If there is a discount code, add it.
- Click Continue to finish the request.
- Enter the required data to complete the purchase process and then approve the request.
- [Choose the payment method.
- After confirming the order, you will receive a message with the order number on your registered email or a text message.
Order number:
What is the order number?
The order number is the number that is sent to the customer upon confirmation of the order and is used to follow up on the status of the order with customer service representatives.
Where do I find the order number?
After you complete the application process, you will be automatically transferred to a page containing your order number. You can also know it by looking at the email sent from the site, which includes the details of your order, including its number.
I completed the order process but I did not receive any message in my email or text message, is there something wrong?
In the event that you did not receive the order confirmation message on the incoming email, we advise you to check the junk mail or what is known as junk mail. If the order confirmation message is not found, please contact us through our customer service representatives.
Retrieval:
Can I return a product that I do not like?
Yes, you can. For more details, please visit the terms and conditions page of the store.
Safety:
Is shopping through the clinic's store of Dr.Layla Dawood Al-Onaizi Polyclinic - Al Khobar safe?
Shopping in our store and making payments through the site is 100% safe. The site is equipped with the SSL security protocol, which specializes in maintaining the security and confidentiality of information. When entering the store, you will notice the security sign, which is in the form of a padlock, next to the link. Sites that have this feature are considered secure because the data is transmitted through a degree of protection that can be trusted, always make sure that this sign is present when shopping online.
Loyalty Points:
What are loyalty points?
These are special points for customers that they can benefit from in their purchasing transactions.
How can I earn loyalty points?
Customers receive specific loyalty points when placing an order at Dr.Layla Dawood Al-Onaizi Polyclinic, and the order must be in the "Completed" status.
How can I redeem loyalty points?
Customers can redeem them when placing their next order on the payment page, where they will be clearly indicated as reward points.
Every 100 Saudi Riyals = 100 points
Every 1000 points = 25 Saudi Riyals
Every 2000 points = 60 Saudi Riyals
Every 3000 points = 100 Saudi Riyals
Every 4000 points = 140 Saudi Riyals
Every 5000 points = 200 Saudi Riyals
For more details, please visit the Rewards Program page on Dr.Layla Dawood Al-Onaizi Polyclinic
Is there an expiration date for the loyalty points in the wallet?
Yes, the points are valid for a limited time, "1 year from the date of adding the points."
Can I exchange loyalty points for a monetary amount in the wallet?
Customers cannot exchange loyalty points for a monetary amount and can only use them when shopping on the website.
If my account is deleted, can I recover the loyalty points?
Loyalty points cannot be recovered in another account; each account has specific loyalty points.
communication:
I have a problem, can I contact you?
With pleasure, you can contact us through the following:
Live Chat in the store.
- WhatsApp 0138574040 Link --> https://bit.ly/4040WAPP
- Landline 0138574040 - 0138570028
- unified number 920033217
- Store email [email protected]