General Terms and Conditions for Refunds:
"Refunds can only be made in the presence of the customer and upon presentation of the original invoice, and after ensuring that the customer has not benefited from any service" and signing a refund request form.
Refunds for any payments made for medical and cosmetic services during promotions and other periods are allowed, provided that the refund request is made within (3) days of payment.
If the (3) day period from the date of payment has passed, the request will be escalated to the customer service department at 920033217, and a response will be provided within (14) working days.
A 10% administrative fee will be deducted from the total invoice amount if the refund request is approved after the 14-day period has elapsed.
If the customer has made payments in installments through one of the financing companies contracted with us, an additional 10% financing fee and a 5% administrative fee will be added, for a total deduction of 15% from the patient's invoice.
If the refund request is made after receiving the service, the customer is not entitled to any refunds.
If the customer has received partial service and expressed a desire not to complete the treatment, the customer is entitled to use the remaining credit or transfer it to their family members, but is not entitled to a refund.
- If the treating healthcare provider is absent or resigns, the customer will be referred to another healthcare provider with the same specialty. If the customer refuses, the refund will be subject to approval by the responsible committee, with a deduction of 5% of the invoice amount as administrative fees, in addition to 10% if the payment was made through financing companies contracted with us, for a total deduction of 15% as administrative and financing fees.
The customer must fill in the required information for recovery operations through the following link: